Refund Policy

Content:

• Outline that Yuuniti values customer satisfaction and aims to provide clear guidelines on refund eligibility and procedures.

• Emphasize that this Refund Policy applies exclusively to multi-year license purchases and does not extend to single-year licenses, engineering fees, or customization services, which are considered non-refundable.

Content:

• Specify that only multi-year licenses are eligible for refunds.

• State that the maximum contract length is three years, and only the second and third years of multi-year licenses are eligible for partial refund.

• Explain that users receive special pricing on multi-year contracts, which is exclusive to these extended agreements.

Content:

• Clearly state that refunds are not available for the first year of a multi-year license.

• Specify that for multi-year licenses, refunds are only applicable for the second and third years, subject to a three-month notice period.

• Explain that any request for a refund must be submitted in writing, with a minimum notice period of three months before the renewal date of the second or third year.

Content:

• Emphasize that customers must provide a written notice at least three months before the start of the refunded year (second or third) to be eligible.

• Clarify that failure to provide the required notice within the specified period will result in the inability to obtain a refund for that renewal year.

Content:

• Clearly list non-refundable items to avoid misunderstandings, including:

  • Engineering Fees: Fees related to engineering services, maintenance, or consulting labor are non-refundable as they are considered labor-based services.

  • Customization Costs: Custom work tailored specifically for the client is non-refundable due to the time, resources, and individual specifications involved.

  • Single-Year Licenses and Other Fees: Only multi-year licenses qualify for refunds, excluding single-year licenses and other administrative or transaction fees.

• Reiterate that these non-refundable items are excluded from this Refund Policy due to the nature of labor and customized services.

Content:

• Note that multi-year contracts come with special pricing to benefit long-term users and that refunds on the second and third years are a unique option available for multi-year customers only.

• Explain that opting for a multi-year license not only provides financial advantages but also ensures flexibility with refund options if needed.

Content:

• Describe the refund process, including:

  • Submission of Request: Customers should email or submit a formal written notice to Yuuniti’s designated support or billing department.

  • Review Period: Yuuniti will review the request and confirm eligibility within 10 business days.

  • Refund Issuance: Upon approval, Yuuniti will process the refund for the applicable year within 30 days. Refunds will be issued using the original payment method.

Content:

• Provide contact details for Yuuniti's billing or support department for any questions or submissions related to this Refund Policy.

• Encourage customers to reach out if they need additional clarity on eligibility, notice periods, or any other refund-related matters.