
Terms and Conditions
Introduction and Acceptance of Terms
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By accessing or using Yuuniti's services, clients agree to these Terms and Conditions. These terms constitute a legally binding agreement between Yuuniti and the client.
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Acknowledge that Yuuniti may update the terms at any time without prior notice. Continued use of services constitutes acceptance of such changes.
Definitions and Scope of Agreement
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Define key terms such as "Client," "Services," "Agreement," "Confidential Information," etc.
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Specify which services are covered under the terms, including consulting, integration, software development, and technical support.
Provision of Services
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Outline Yuuniti's obligations, including the services provided, quality expectations, and limitations.
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Specify the working hours, expected response time, and any limitations based on service tiers (if applicable).
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State that services are provided on an “as-is” basis, with no guarantee of uninterrupted availability.
Fees and Payment Terms
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Detail payment structure, including fees, billing cycles, and payment methods.
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Define late payment terms, penalties, and interest charges on overdue accounts.
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Mention any refund policy and the circumstances under which a refund may be provided or denied.
Client Obligations and Responsibilities
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List the client’s responsibilities, including providing accurate information, adhering to deadlines, and maintaining the confidentiality of Yuuniti’s proprietary tools and strategies.
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Highlight consequences for non-compliance, including suspension of services or termination of the agreement.
Intellectual Property Rights
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Clarify Yuuniti’s ownership of all software, methodologies, processes, and materials created or used during the provision of services.
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Prohibit unauthorized copying, distribution, or modification of Yuuniti’s intellectual property.
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State that any intellectual property developed specifically for the client as part of a deliverable may be transferred under specific terms or licenses.
Confidentiality and Data Protection
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Outline obligations for both parties to protect confidential information.
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Specify data protection standards in compliance with GDPR or other applicable privacy laws.
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Mention that Yuuniti may store client data in secured environments and take reasonable precautions against data breaches, though data transmission is at the client’s own risk.
Third-Party Integrations
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Clarify that Yuuniti is not liable for the performance, security, or reliability of any third-party services or products (e.g., Xero, Plivo, Zapier) integrated with Yuuniti's solutions.
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Mention that any issues or disruptions caused by third-party services fall under the third party’s liability, not Yuuniti’s.
Limitation of Liability
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State that Yuuniti is not liable for any direct, indirect, incidental, or consequential damages arising from the use of services.
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Limit total liability to the amount paid by the client to Yuuniti over a specific period (e.g., the past six months).
Provision of Services
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Outline Yuuniti's obligations, including the services provided, quality expectations, and limitations.
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Specify the working hours, expected response time, and any limitations based on service tiers (if applicable).
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State that services are provided on an “as-is” basis, with no guarantee of uninterrupted availability.
Indemnification
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Require clients to indemnify, defend, and hold Yuuniti harmless against any claims, damages, losses, or expenses arising from the client's use of services.
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Cover liabilities from any third-party claims due to the client’s use of Yuuniti’s services in violation of these Terms and Conditions.
Termination and Suspension of Services
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Detail conditions under which Yuuniti may terminate or suspend services, including non-payment, misuse of services, or breach of terms.
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State the process for notice of termination, any grace periods, and potential reactivation fees after suspension.
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Specify obligations on termination, such as the client’s responsibility to settle outstanding payments.
Dispute Resolution
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Specify that disputes will first attempt to be resolved through informal negotiation.
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Define the governing jurisdiction and law (e.g., the laws of [Jurisdiction, e.g., England and Wales]).
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Mention arbitration or mediation as a preferred method of formal dispute resolution.
Force Majeure
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Release Yuuniti from liability in cases where services are disrupted due to events beyond control, such as natural disasters, strikes, or government actions.
Amendments and Modifications
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Reserve the right for Yuuniti to modify or update these Terms and Conditions.
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Inform clients that any material changes will be communicated, but non-material changes may not require direct notice.
Miscellaneous Provisions
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Include clauses for severability (in case any part of the terms is found to be unenforceable), entire agreement (this document supersedes all previous agreements), and waiver (failure to enforce a right does not constitute a waiver).