Hey there! Still stuck in the Stone Age with customer service methods like carrier pigeons or smoke signals? Have you not yet embraced the wonders of live chat tools? Well, buckle up because I'm about to paint you a picture of the chaos that ensues without a fully functional web chat or live chat application. Picture this: your customer is desperately trying to place an order but hits a roadblock during checkout. They fire off an email to your support team, but crickets chirping for over twenty-four hours. Then they dial your customer support number, only to be serenaded by elevator music for a solid thirty minutes. Frustrated, they take their grievances to social media, turning into a keyboard warrior. Now, imagine a world where live chat reigns supreme. The customer would have zipped straight to a support agent, fixed the issue in a jiffy, and lived happily ever after. Businesses today are all aboard the live chat train because, let's face it, 51% of consumers are more likely to throw their money at companies that offer online chat support. So, hop on the live chat bandwagon, and watch your customer satisfaction levels skyrocket! Let's dive deeper into the magical world of live chats: Live chat: where customer support dreams come true Live chat is like having a hotline to your customers, allowing them to shoot the breeze with your sales or support agents in real-time. Got questions? Concerns? A bot or agent is at your service, slashing wait times like a ninja. From answering product queries to hand-holding customers through purchases, live chat does it all! By offering live support, you can: Boost sales by charming potential customers on your website. Build relationships with clients and get cozy with their needs. Keep customers engaged and make them feel like VIPs. Live Chat vs Carrier Pigeons vs Smoke Signals The beauty of live chat? It's like a personal assistant on steroids, ready to tackle any query on the spot. No waiting, no fuss, just instant gratification! In contrast, carrier pigeons and smoke signals are so last season, with their long wait times that could send customers packing faster than you can say "customer churn." Fun Fact: You can now spice up your live chat with chatbots, combining the brainpower of AI with the charm of human assistance. It's like having a super-smart sidekick to handle queries, serve customers round the clock, and sprinkle some automation magic! Curious? Check out Vtiger Custom Bot for a taste of the chatbot extravaganza! Can CRM with live chat make your dreams come true? Customers today want the whole shebang, not just one-off transactions. They crave personalized experiences, and that's where CRM software with live chat swoops in to save the day! CRM live chat software goes beyond basic chat functions. It lets you: Peek at chat histories in one nifty spot. Woo potential leads from different social hangouts. Analyze customer behavior and nurture leads like a pro. Streamline convos between your marketing, sales, and support squads for a harmonious messaging symphony. Snag juicy data on customer interactions for some serious strategy revamping. Live Chats: now starring in Vtiger CRM Now that you've seen the light of live chat CRM, you must be itching to get your hands on it. Look no further than Vtiger's Live Chats integration! In Vtiger CRM, you can jazz up your chat window to match your website's vibe. Make the most of the Vtiger Live Chats module by: 1) Sprucing up chats: Let Calculus GPT work its magic to jazz up chat responses. From "Hi, can I help you?" to "Hi, how may I assist you today?"—it's all about that personal touch! 2) Passing the chat baton: Got a high-priority task or need a specialist's touch? Transfer the chat to another agent with ease, thanks to Live Chats powered by Calculus AI. Customers get faster help, agents stay on top of their game, and everyone lives happily ever after! 3) Template talk: Say goodbye to typing out the same old responses. Chat templates are your new BFF for handling FAQs in a jiffy! 4) Channel your inner filter: Need to sift through convos or channels? Get your Sherlock on with the filter option to find what you need in a flash! Want to dig deeper? Check out this article for more chatbot goodness! How to measure success with Live Chats integration Ready to take the plunge into the live chat wonderland? Here are some key metrics to gauge your success with Vtiger Live Chats integration: Response Time: Fast or slow, it's the agent's time to shine. Monitor those response periods like a hawk! Ratings and Feedback: Listen to what your customers are saying. Their satisfaction is your golden ticket to improvement! Message word count: Short and sweet or long and detailed? The word count speaks volumes about your communication style! So, are you ready to sprinkle some live chat magic into your customer conversations? Abracadabra!

Drumroll, please! 🥁 We are thrilled to announce that Vtiger is now strutting its stuff as ISO 27701 certified for its top-notch privacy information management system. Yep, you heard it right! This fancy-schmancy Privacy Information Management System (PIMS) standard is like the icing on the cake to our already cool ISO 27001 information security certification that we snagged back in 2019. Oh, but wait, there's more! This certification isn't just for show; it's a reflection of our undying love for data privacy and security. We're all about that "privacy by design" life and making sure our products handle Personally Identifiable Information (PII) like a boss, all while keeping privacy rights intact.   Get Ready for the ISO 27701 Rollercoaster! This ISO 27701:2019 extension to the ISO 27001 standards is like adding sprinkles to your ice cream – it's that extra oomph that showcases our dedication to playing by the rules of global data privacy laws such as GDPR and CCPA. It's our way of saying, "Hey, customers, you can count on us to be the responsible data wizards you need in your life!" Being ISO 27701 accredited means Vtiger has built a privacy fortress with all the necessary privacy controls to protect personal data. We're talking about: Creating a privacy framework that's best buds with our existing ISMS. Making sure our personal data processing dances to the tunes of accountability, transparency, and data minimization principles. Showcasing our dedication to laws and regulations, and our superpowers in processing and safeguarding personal data according to global privacy standards. We get it – trust is a big deal, especially in the wild world of data protection and service reliability. Your trust in us means the world! Our ISO 27701 certification is like a superhero cape, boosting customer confidence in our data protection skills and spreading the word about the importance of privacy within our nerdy organization. We're on a mission to be the guardians of data protection, and we're just getting started!

So, Vtiger CRM is basically strutting around like a peacock after getting a shoutout in Frost & Sullivan’s report. It's like getting a gold star sticker for being awesome! This recognition is all thanks to the amazing support from our customers and partners, and it's giving us the fuel to keep on rocking in the world of CRM solutions.  Let's Meet the Cool Cats at Frost & Sullivan Frost & Sullivan, the brainiacs of global research and consulting, are like the Sherlock Holmes of industry analysis - always one step ahead with their smart insights. They've been the go-to gurus for businesses of all shapes and sizes, helping them find hidden treasures of growth opportunities. According to Frost & Sullivan, ‘Growth is the name of the game for any organization that wants to be a superstar, not just a survivor’. About the Frost Radar (Not the Frozen Kind!) The Frost Radar is like a super cool spy gadget developed by Frost & Sullivan to spy on companies and see who's naughty or nice in specific industries. They rate companies based on two main things: Innovation Index: How good a company is at coming up with new stuff that customers love. Think of it like a company's ability to throw a really awesome party with all the latest gadgets and gizmos. Growth Index: How much a company is growing in terms of money, market share, big dreams, and more fun stuff like that.   Companies are shown on a cool radar chart, kind of like a spy map, where you can see who's zooming ahead and who's stuck in traffic. The innovation and growth index are like the X and Y coordinates, helping businesses find the rockstars in their industry and spot new trends and opportunities. Vtiger’s Big Moment in the Frost Radar™ Report Vtiger CRM is basically the Beyoncé of the CRM world, shining among the 16 competitors as a leader in the CRM category. Here are the juicy bits about our innovation and growth: Innovation  Our super cool AI-powered tools like the Calculus AI chatbot, born in January 2024, show how we're all about bringing the future to our customers. The Server Side Scripting feature that hit the scene in March 2024 is like giving our users superpowers to automate tasks and fetch data from outer space... I mean, external sources.  Vtiger’s Insights Designer, unveiled in 2023, is like having a crystal ball for advanced reporting and analyzing, helping users make magic... I mean, informed decisions. The Deal Room from 2022 is like a virtual hangout spot for buyers and sellers to mingle and make deals, all without leaving their pajamas. These innovations are all about making things fresh and exciting, like adding sprinkles to your CRM sundae. Growth The secret sauce to Vtiger's growth is our dedication to giving small and medium-sized businesses (SMBs) the VIP treatment with our open-source, versatile, and scalable CRM solutions. We've hooked up more than 500 business apps to Vtiger CRM, and we've got a fan club of 300,000 customers cheering us on. For the full scoop, check out the report now! The Future Looks Bright As we keep on growing and grooving, we're all ears to our customer's wishes. The love we get from these reports is like a warm hug that keeps us dreaming big for the future of CRM. Stay tuned for more fun surprises as we keep on dancing and growing in the most fabulous way possible!